Privacy Policy

Roofers Direct NZ respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, store and disclose personal information when you visit our website, submit an enquiry, request a quote or otherwise interact with us.

This policy is intended to be read in accordance with the New Zealand Privacy Act 2020.

Information We May Collect

We may collect personal information that you provide directly to us, including:

• Your name
• Email address
• Phone number
• Property or project location
• Details about the roofing work you require
• Photos, plans or documents you provide
• Information submitted through contact or quote forms
• Any other information you choose to provide

We may also collect certain technical or website-use information automatically when you visit the website.

This can include:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referring website or search source
• General location information
• Website interactions and form activity

How We Collect Personal Information

We may collect personal information when you:

• Submit a contact form
• Request a roofing quote
• Contact us by phone or email
• Upload photos, plans or other project information
• Use or browse our website
• Interact with website tracking or analytics technologies

Where practical, we collect personal information directly from you.

Why We Collect Your Information

Personal information may be used to:

• Respond to your enquiry
• Understand your roofing project
• Arrange or assist with quote requests
• Contact you about your enquiry
• Provide information about relevant roofing services
• Improve our website and services
• Understand how visitors use our website
• Measure advertising and marketing performance
• Monitor website performance
• Detect or prevent misuse, fraud or security issues
• Meet legal or regulatory requirements

We will generally only use personal information for the purpose for which it was collected or for another purpose permitted by law.

Quote & Service Enquiries

When you submit a quote request or service enquiry, the information you provide may include details about your property, project, location and contact information.

This information may be used to assess your enquiry and help connect your project with an appropriate roofing service provider or contractor where relevant.

Information provided may therefore be shared with parties involved in responding to or providing services for your enquiry.

By submitting a quote request, you understand that your contact and project information may be used for the purpose of responding to that request.

Sharing Your Information

We do not sell your personal information.

We may share personal information where reasonably necessary with:

• Contractors or service providers relevant to your enquiry
• Website hosting providers
• Email or communications providers
• Analytics providers
• Advertising or marketing platforms
• Website management and technology providers
• Professional advisers
• Government agencies, regulators or law enforcement where legally required

Where third-party providers process information on our behalf, they may have their own privacy policies and data-handling practices.

We aim to only disclose personal information where it is reasonably necessary for the purpose for which it was collected or where permitted or required by law.

Roofing Contractors & Third-Party Providers

Roofers Direct NZ may assist customers in connecting with roofing contractors or other service providers.

Where your enquiry is passed to a third party for the purpose of providing a quote or responding to your project, that party may contact you directly.

Once your information has been provided to an independent third-party contractor or service provider, their handling of that information may also be governed by their own privacy practices.

We encourage you to review the privacy policies of any third party where appropriate.

Website Analytics

We may use website analytics tools, including Google Analytics, to understand how visitors use our website.

Analytics information may include:

• Pages visited
• Time spent on pages
• Device and browser information
• Approximate geographic location
• Traffic source
• Website interactions

This information helps us understand website performance, improve the user experience and measure the effectiveness of our marketing.

Analytics information is generally used in aggregated form rather than to personally identify individual website visitors.

Google Tag Manager & Conversion Tracking

We may use Google Tag Manager and other tracking technologies to manage website tags and measure actions such as:

• Quote form submissions
• Contact form submissions
• Phone number clicks
• Other important website interactions

This information helps us measure how effectively the website and marketing campaigns generate enquiries.

Depending on the technology used, these tools may process information about your browser, device or website activity.

Cookies

Our website may use cookies and similar technologies.

Cookies are small files stored by your browser that can help websites remember information and understand how visitors interact with the site.

Cookies may be used for:

• Website functionality
• Analytics
• Performance measurement
• Advertising
• Conversion tracking
• Remembering certain preferences

You can usually control or delete cookies through your browser settings.

Disabling some cookies may affect how certain website features operate.

Google Services

We may use services provided by Google, which can include:

• Google Analytics
• Google Tag Manager
• Google Ads
• Conversion tracking
• Other Google measurement or advertising services

Google may collect and process information according to its own privacy policies and service terms.

Depending on your browser settings, consent settings and the Google services being used, information may be stored or processed outside New Zealand.

Advertising & Marketing

We may use advertising platforms to promote Roofers Direct NZ and measure the effectiveness of advertising campaigns.

These platforms may use cookies, tags or similar technologies to help measure:

• Advertising conversions
• Website visits
• Enquiry activity
• Campaign performance

Where applicable, users may be able to manage advertising preferences through their browser, device or relevant advertising-platform settings.

Phone Calls

If you contact us by phone, we may collect information you provide during the call, such as:

• Your name
• Contact details
• Project location
• Details of the work required

Where call tracking technology is used, we may also collect technical information relating to the call for marketing, reporting and enquiry-tracking purposes.

If calls are recorded, appropriate notice should be provided before or at the beginning of the call.

Email Communications

If you contact us by email, we may retain your email address, correspondence and other information you provide.

We may use this information to respond to your enquiry and maintain appropriate business records.

How We Store Personal Information

We take reasonable steps to protect personal information from:

• Loss
• Unauthorised access
• Misuse
• Disclosure
• Alteration
• Destruction

Personal information may be stored electronically using website hosting, email, cloud storage, CRM or other business systems.

No internet-based system can be guaranteed to be completely secure, but reasonable safeguards are used to help protect information.

Overseas Storage & Processing

Some of the technology providers we use may store or process information outside New Zealand.

This can include providers of:

• Website hosting
• Analytics
• Email
• Cloud storage
• Advertising
• Customer management systems

Where personal information is disclosed or processed overseas, applicable requirements under New Zealand privacy law should be considered.

How Long We Keep Information

We may retain personal information for as long as reasonably necessary to:

• Respond to enquiries
• Maintain business records
• Provide services
• Resolve disputes
• Meet legal obligations
• Analyse website or business performance

Information that is no longer required may be securely deleted, anonymised or destroyed where reasonably practicable.

Accessing Your Personal Information

Under the Privacy Act 2020, you may have the right to request access to personal information we hold about you.

If you believe information is incorrect, you may also request that it be corrected.

To make a privacy request, contact us using the contact details available on this website.

We may need to verify your identity before providing access to personal information.

Correcting Your Information

If you believe personal information we hold about you is inaccurate, incomplete or out of date, please contact us.

We will consider reasonable requests to correct or update personal information.

Privacy Breaches

If a privacy breach occurs, we will assess the circumstances and take reasonable steps to minimise any potential harm.

Where required under New Zealand law, serious privacy breaches may be reported to the Office of the Privacy Commissioner and affected individuals.

Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of external websites.

You should review the privacy policy of any third-party website before providing personal information.

Children’s Privacy

Our website and roofing services are not specifically directed at children.

We do not intentionally seek to collect personal information from children unless it is reasonably necessary and appropriate in the circumstances.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our website
• Changes to services or technology
• Changes to privacy practices
• Legal or regulatory requirements

The latest version published on this website will apply.

Last Updated: August 2026

Contact Us About Privacy

If you have a question about this Privacy Policy, want to access or correct personal information, or have a privacy concern, please contact Roofers Direct NZ through the contact details provided on this website.